Frequently Asked Questions
1. How can I place an order? To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping information and select your preferred payment method: Pay2Cell (75565267), Orange Money (77467510), or Cash Upon Collection.
2. What payment methods do you accept? We accept payment via Pay2Cell, Orange Money, or Cash Upon Collection. Please ensure that your payment is made using the provided contact numbers and follow the instructions provided during checkout.
3. How long will it take to receive my order? Orders are typically processed and shipped within 1-2 business days. Shipping times vary depending on your location and the shipping method selected at checkout. You can track your order using the provided tracking number.
4. What is your return policy? We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your items for a refund or exchange within 24 hours of receipt. To initiate a return, please contact our customer service team at sales@flairmavenbw.com or WhatsApp 74797497 to obtain a return authorization.
5. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please note that additional customs and duty fees may apply to international orders.
6. How can I contact customer support? If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us via email at sales@flairmavenbw.com or WhatsApp at 74797497.
7. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your delivery online.
8. Do you offer gift cards? Yes, we offer gift cards that can be purchased online and used towards any purchase on our website. Gift cards are available in various denominations and make the perfect gift for any occasion.
9. How do I know my personal information is secure? We take the security of your personal information seriously and employ industry-standard encryption technology to protect your data. Your payment information is encrypted and securely transmitted during checkout.
10. Do you have a physical store location? Yes, we have a physical store located at Unit 10, 1st Floor above Sefalana Shopper, Gwest Mall. Feel free to visit us during our business hours for an in-person shopping experience.
If you have any other questions or inquiries not addressed here, please don’t hesitate to contact us. We’re here to help!
